Privacy Policy
What we collect through our website, forms and console, what we use it for and how to have it deleted. We do not sell personal data.
This Privacy Policy explains what personal data Finance Data Cloud, Inc. ("Finance Data Cloud", "we", "us") collects through our website, forms, console and email, how we use it, and the choices you have. The short version: we collect what you send us, we use it to talk to you about our product, and we do not sell it.
1. Who we are
1.1 Finance Data Cloud, Inc. is a Delaware corporation based in New York, NY. We are the controller of the personal data described in this policy.
1.2 For any privacy question or request, write to privacy@financedatacloud.com. Requests are handled by our privacy lead, who is one of the company's co-founders.
2. Scope
2.1 This policy covers personal data about visitors to financedatacloud.com, people who submit our forms or email us, job applicants, and the business contacts and users of our customers.
2.2 It does not cover the market data we capture from exchanges and blockchains. Section 13 explains how we treat identifiers that appear in that data.
3. What we collect
3.1 Pre-registration form
When you pre-register, we collect your email address (required) and, if you choose to provide them, your name, firm, role, the plan you are interested in, the datasets and venues you select, and any notes you write. Our website forms do not send anything to our servers: they open your own email app with a message addressed to a founder, and we receive the details only if you send that email.
3.2 Contact form and email
When you send a message prepared by the contact form, we receive your name, email address, firm, the topic you chose and your message. When you email us, we receive your email address, the content of your message and anything you attach.
3.3 Job applications
When you apply for a role, we collect your name, email address, the role, the links you provide and your note, plus anything else you send us and notes our team makes during interviews.
3.4 Console accounts
Console accounts open with Phase 1. Passwords will be stored only as salted hashes.
3.5 Customer accounts
For customers, we also process billing contact details, invoices, the names and email addresses of Authorized Users, and API usage records (endpoint, key, time and volume). Card payments are handled by our payment processor, and we do not see or store full card numbers.
3.6 Technical data
Our web servers log each request with its IP address, user agent, requested URL, referrer and time. We use these logs to operate and secure the site. We do not use analytics or advertising trackers; see our Cookie Policy.
3.7 We do not ask for, and ask you not to send, sensitive data such as health information, government identifiers or financial account numbers.
4. How we use it
4.1 We use personal data only for the purposes below.
| Purpose | Data | Legal basis (EU/UK) |
|---|---|---|
| Contacting you about early access, pre-sale terms and product updates | Pre-registration data | Legitimate interests |
| Deciding which venues and datasets to build first, using aggregated counts of selections | Datasets, venues, plan, role | Legitimate interests |
| Replying to messages and requests | Contact form and email data | Legitimate interests; steps before a contract |
| Assessing job applications | Application data | Steps before a contract; legitimate interests |
| Providing the Services, billing and support | Customer account data, usage records | Performance of a contract |
| Securing our systems and preventing abuse | Server logs | Legitimate interests |
| Meeting legal, tax and accounting obligations | Billing records | Legal obligation |
4.2 Information you give us through the pre-registration form is used only to contact you and to communicate with you about our product. We do not sell it, rent it or share it with advertisers or data brokers, and we do not use it to build advertising profiles.
4.3 We do not make decisions about you based solely on automated processing.
5. Emails we send
5.1 After you pre-register, you can expect a confirmation, your early access invitation and pre-sale terms, and occasional product updates, at most one a month. Every update includes an unsubscribe link, and replying "unsubscribe" also works.
5.2 Service emails to customers, such as invoices, security notices and incident reports, are not optional while you hold an account.
6. Who we share it with
6.1 We share personal data only with:
- Service providers who process it on our behalf under written contracts: our cloud hosting provider, our email provider, our payment processor (from Phase 1) and, for hires, our employer-of-record provider.
- Professional advisers such as lawyers and accountants, under duties of confidentiality.
- Authorities, where we are required to by law or need to protect our rights or the safety of others.
- A successor in a merger, acquisition or sale of assets, which would remain bound by this policy for data collected under it. We would notify you before your data became subject to a different policy.
6.2 We do not sell personal data, and we do not share it for cross-context behavioral advertising, as those terms are defined in California law.
7. International transfers
7.1 We are based in the United States and our team works from the US, the UK, the EU and Singapore. Personal data may be processed in any of these places and by our service providers in the US and the EU.
7.2 Where we transfer personal data out of the EU, the UK or Switzerland to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, together with appropriate safeguards.
8. How long we keep it
| Data | Retention |
|---|---|
| Pre-registration data | Until 24 months after general availability of Phase 1, or until you ask us to delete it |
| Contact form messages and email | 24 months after our last exchange |
| Job applications | 12 months after the hiring process ends, unless you agree to a longer period |
| Web server logs | 30 days |
| Customer billing records | 7 years after the end of the relevant tax year |
8.1 When a retention period ends, we delete the data or anonymize it so it can no longer be linked to you. Deleted data leaves our encrypted backups within 35 days.
9. Your rights
9.1 Depending on where you live, you may have the right to:
- access the personal data we hold about you and receive a copy;
- have inaccurate data corrected;
- have your data deleted;
- object to or restrict our processing;
- receive your data in a portable format; and
- withdraw consent where we rely on it, without affecting earlier processing.
9.2 California residents have the right to know, delete and correct personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information, so there is nothing to opt out of.
9.3 To make a request, email privacy@financedatacloud.com from the address the request concerns. We may ask for information to verify your identity. We acknowledge requests within 5 business days and complete them within 30 days, free of charge.
9.4 If you are in the EU or UK, you may also complain to your local data protection authority. We would appreciate the chance to resolve your concern first.
10. Deleting your pre-registration
10.1 You can ask us to delete your pre-registration at any time, with no effect on anything else. Email privacy@financedatacloud.com with the subject "Delete my pre-registration" from the address you registered with. We remove your record from our active systems within 30 days and confirm by email when it is done.
10.2 Aggregated counts that already include your selections (for example, the number of registrations that asked for a given venue) contain no personal data and are not affected.
11. Security
11.1 We encrypt personal data in transit with TLS and at rest. Access is limited to team members who need it, through accounts protected by multi-factor authentication. Read more on our security page.
11.2 If a breach affects your personal data, we will notify you and the relevant authorities as the law requires.
12. Children
12.1 The Services are intended for professionals and are not directed at children under 16. We do not knowingly collect personal data from them. If you believe a child has sent us personal data, contact us and we will delete it.
13. Identifiers in market data
13.1 Some datasets, including L4 order flow and chain intelligence, contain identifiers that venues or public blockchains publish, such as wallet addresses. These are pseudonymous. We process them to provide attribution data and do not attempt to link them to named individuals.
13.2 If you believe an identifier in our data relates to you and want to raise a concern, write to privacy@financedatacloud.com and we will review it.
14. Changes to this policy
14.1 We will post any changes on this page and update the date at the top. If a change materially affects how we use data you have already given us, we will email you before it takes effect.
15. Contact
Privacy requests and questions: privacy@financedatacloud.com. Finance Data Cloud, Inc., New York, NY.